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Internal Comms for Health Care: Are providers talking to one another?

Between 3D printing, AR and robotics, healthcare technology has advanced to achieve formerly unimaginable results. However, despite these advancements, there is still a measurable gap in the connectivity between healthcare practitioners and providers. While information about new or updated medical tools and treatments is being shared through selected internal channels, more often than not the information is getting missed.

A big part of this has to do with poorly executed or out of date security as well as protection of confidentiality. Another part of this has to do with, quite simply, the lack of time and training. Understandably this is all wrapped up in the very real challenge of cost management alongside the ever-evolving digital world. The day-to-day role of healthcare providers is primarily focused on their patients. But communication between physicians their colleagues, other specialists, nurses and lab workers is also essential to quality care.

30% of cases asserted in 2009-2013 demonstrated that communication failures contributed to patient harm

- from Malpractice Risks in Communication Failures,
2015 CRICO Strategies National CBS Report

How are health care providers keeping up with new policies, practices, treatments or even new medical terminology?

Until very recently, most medical facilities had not been using email or text to contact their patients with results or requests for appointments. Today, we are in a more integrated, permission-based flow of communication between provider and patient. Why then has this same integrated approach not been embraced more between researchers, providers and policymakers? Traditionally, each of these areas operated independent of one another.

“To move forward, we must encourage all disciplines (e.g., nursing, physical therapy, registered dieticians, etc.) to focus less on siloed, discipline-specific care and more on the communication and teamwork that optimizes patient outcomes,” says Chief Nursing Officer Rebecca Freeman, PhD, RN, PMP in the HealthIT Analytics post below.

Insuring preparedness through more progressive use of collaboration tools can boost healthcare providers sense of support.

Improving the communication and access to knowledge through secure sharing is imperative to delivering quality patient care.


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